Brokers

Secure, instant and remote identity verification

Reduce customer dropoff during verification

No need for customers to download an additional app. Web based verification processes can be initiated via SMS for ease with customisable completion periods.

Build custom onboarding workflows

Create custom workflows to collect the multiple documents to complete a compliant process.

Maintain records with PDF exports

Export PDF proof of verifications to be used for record keeping and compliance challenges

Customer centric

We're here to help you thrive, through industry leading verification.

OCR Labs is focused on making identity proofing effortless through technology. We build intelligent tools that protect users from identity fraud while enabling a seamless user experience.

In order to create a one-stop digital property for multiple products - current accounts, loans, mortgages etc - to avoid in person visits to physical locations whilst meeting KYC compliance.

Westpac implemented OCR Labs as their identity verification process and saw application times and abandonment rates drop dramatically.

HSBC wanted to fully digitise their onboarding process and remove the operational costs they were incurring with a manual onboarding and verification process.

The transition to a fully automated identity verification process has been near seamless with user adoption being a real win for the business. Application fraud has been strongly deterred whilst keeping genuine customers content.

Homestar Finance chose OCR Labs due to its simple to use verification of identity technology that customers love and even comment on how easy it is to use.

OCR Labs complies with the local regulations whilst offering a best in class solution to both the business and its customers.

Macquarie wanted an identity verification solution that performed at speed to maximise customer conversion whilst being able to cope with the ever rising problem of identity fraud.

Implementing OCR Labs fully automated identity verificaiton technology allowed them to reach the speeds they needed whilst being protected against fraud and adhering to KYC & AML regulations.

ANZ needed to remotely identify and verify their customers quickly and securely. Whilst providing a consistent experience no matter the product a user wanted to sign up for.

They chose OCR Labs due to the intuitive user experience, multiple document capture and ability to set up channels for each product where needed.

"Since dealing with OCR Labs, it has given me much greater security with clients I’m unable to meet in person to know that they are fully verified. The system is so easy to use and much smoother than a lot of the banks individual processes - I wish they’d all use it!"

Leeanne Scott

Owner

OCR Labs XBrokers

At OCR Labs we remove the stress of identity verification for brokers.

Our technology seamlessly verifies your new customers, and allows them to add multiple documents into the process.

75s

Reduced average time to verify from5 days to 75 seconds

40%

40% increase in applications by removing branch visit

79%

79% of brokers have a preference to use a managed KYC process

Reduce customer dropoff during IDV

Convert hard won business

When it comes to the purchase or sale of a property, brokers want to save time by accurately and remotely identifying genuine users in line with local AML & KYC requirements.

The cost to verify a customer in-person is too high - both in time and expense. In-person verification takes up to five days to complete and can cost up to $29 per customer. There’s also the risk that the complexity of verification will lead to customer dropoff, which in turn increases acquisition costs.

OCR Labs does the heavy lifting for you when it comes to meeting your KYC and AML requirements, with a single remote fully automated IDV solution. Our platform meets the most stringent privacy, security and integrity standards - including TDIF, SOC 2, iBeta and ISO 27001.

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Build custom onboarding workflows

User experience is the currency of the future

The next generation of VOI is customisable.

Verification of Identity (VOI) can be achieved by submitting a combination of different identity documents. Each document is assigned a different score. The challenge for brokers is building a consistent and seamless user VOI experience, no matter the document combination that the customer uses.

Many customers who are required to submit an additional document at a later date because the original documents they submitted didn’t meet VOI requirements, will use a competitor instead.

OCR Labs supports the creation of custom workflows so customers are only required to submit the necessary identity documents. Customers know before submitting their application that they meet VOI requirements, saving them time and reducing your operational overheads.

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Industry Use Cases

Built to verify users in your Industry

From onboarding to reauthentication, businesses like yours can securely and remotely verify users in seconds with just their ID and their smartphone. Select your industry to learn more.