Telecommunications

Increase customer satisfaction by removing friction at every step of their verification journey

Speed past application drop-off

Instantly verify new users from anywhere, on any smartphone with our fully automated solution. Remove agent intervention and reduce drop off with near instant results.

Prevent SIM swap fraud

Remove compromisable knowledge based methods of authentication such as SMS and two factor authentication (2FA) in favour of a more secure, seamless approach - biometric verification.

Fast and easy account recovery

Make password recovery or step up authentication seamless and reduce operational costs while preventing unauthorised user access and account takeovers.

Go global instantly

Access instant global coverage with our 16,000+ documents and 142 languages/typesets. We factor in skintone into our liveness detection to eliminate bias seen in other solutions.

Customer centric

We're here to help you thrive, through industry leading verification.

OCR Labs is focused on making identity proofing effortless through technology. We build intelligent tools that protect users from identity fraud while enabling a seamless user experience.

In order to create a one-stop digital property for multiple products - current accounts, loans, mortgages etc - to avoid in person visits to physical locations whilst meeting KYC compliance.

Westpac implemented OCR Labs as their identity verification process and saw application times and abandonment rates drop dramatically.

HSBC wanted to fully digitise their onboarding process and remove the operational costs they were incurring with a manual onboarding and verification process.

The transition to a fully automated identity verification process has been near seamless with user adoption being a real win for the business. Application fraud has been strongly deterred whilst keeping genuine customers content.

Homestar Finance chose OCR Labs due to its simple to use verification of identity technology that customers love and even comment on how easy it is to use.

OCR Labs complies with the local regulations whilst offering a best in class solution to both the business and its customers.

Macquarie wanted an identity verification solution that performed at speed to maximise customer conversion whilst being able to cope with the ever rising problem of identity fraud.

Implementing OCR Labs fully automated identity verificaiton technology allowed them to reach the speeds they needed whilst being protected against fraud and adhering to KYC & AML regulations.

ANZ needed to remotely identify and verify their customers quickly and securely. Whilst providing a consistent experience no matter the product a user wanted to sign up for.

They chose OCR Labs due to the intuitive user experience, multiple document capture and ability to set up channels for each product where needed.

"Since dealing with OCR Labs, it has given me much greater security with clients I’m unable to meet in person to know that they are fully verified. The system is so easy to use and much smoother than a lot of the banks individual processes - I wish they’d all use it!"

Leeanne Scott

Owner

OCR Labs XTelecommunications

At OCR Labs we remove the stress of identity verification for telecommunications companies.

Our technology seamlessly onboards new users to your site or app, and continuously reauthenticates loyal users quickly and securely.

13%

Sales increased by 13% with improved customer drop out

85%

85% of customers are now verified and onboarded in under 2 minutes

20%

Almost 20% of customers will switch Telco's due to poor customer service

Accelerate your customer onboarding

User experience is the currency of the future

The next generation of verification is mobile, not in-person.

Customers want their handset delivered to their door, and to be able to use it immediately. Phone manufacturers, service providers and retail outlets need to remotely identify and onboard genuine customers at the time of purchase, in line with their KYC and credit worthiness criteria.

It’s a delicate balance ensuring that genuine customers are verified and onboarded quickly, while preventing fraudsters from obtaining handsets or airtime with a false identity. The costs of a poor verification experience and insufficient KYC procedures includes customer drop-off or even writing-off stolen handsets and airtime.

OCR Labs helps you meet your KYC requirements with a single supplier, remotely verify and onboard genuine customers in seconds, while keeping fraudsters from accessing your services.

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Prevent SIM swap fraud

Protect your customers and your business

A phone is the key to a customer's identity. Fraudsters are using more and more sophisticated methods to gain access to it.

When a genuine customer’s account has weak security, fraudsters will impersonate them to access and take over their SIM card. From there, a fraudster can gain access to a customer’s email and bank accounts, as well as other sensitive information.

Customers will look to blame their service provider if they are a victim of SIM swap fraud. This loss of trust correlates to customer churn, but also potential fines. Service providers with insufficient KYC procedures run the risk of being fined or cut off by the payment processors if their fraud rates are too high.

OCR Labs helps service providers protect their customers from SIM swap fraud by verifying them at the point of purchase, and reauthenticating them again when it comes to risky or high value transactions.

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Upsell customers at renewal

User experience is the currency of the future

With already low switching costs, service providers must find ways to maximise their customers’ lifetime value.

As a customer’s contract approaches its expiry date, they will own their handset. Service providers make their margins through contracts, which is why upselling customers to a new handset before their contract expiry is so important. But, high-value transactions require service providers to reauthenticate customers in line with their KYC requirements.

Service providers run the risk of customers switching to a SIM only contract, or even taking their handset to another network. A poor reauthentication customer experience means lower margins and higher customer churn.

OCR Labs makes reauthentication for contract renewal simple and secure with a remote, automated verification solution, built into your existing purchase workflow

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Industry Use Cases

Built to verify users in your Industry

From onboarding to reauthentication, businesses like yours can securely and remotely verify users in seconds with just their ID and their smartphone. Select your industry to learn more.